iOS Diagnostic Message
  • 1
    Ask the customer to navigate to their Messages app
  • 2
    Ask the customer to select recent T-Mobile's Free text message
  • 3
    Ask the customer to tap on the URL link http://diags/12345 to launch initiate iOS Diagnostics.
  • 4
    Once the customer is on the iOS Diagnostics page, ask them to scroll down to the Quick Test link and to tap on it to run diagnostics.
Navigate to Message app
Step 1
Select T-Mobile's Free text message
Step 2
Tap on the URL link http://diags/12345
Step 3
Tap on Quick Test link
Step 4
If the customer is unable to get the SMS message, provide the following link: http://diags/12345 and launch from Safari browser.